I work closely with our clients to help understand how their customers interact with their brand. Starting with data and research we work together to map the customer journey and identify how to best engage and convert customers at each touchpoint with the business.
Being able to combine data and analytics with human insights really gets me going. I am a firm believer that understanding your customers wants and needs and then shaping your business around fulfilling those is the best path to success. Seeing our work result in happy customers and successful clients is amazingly rewarding.
Not a singular moment, but overall career growth from doing part-time HTML emails to having my own team leading big CX projects. And the Eagles winning the 2018 premiership - yeah the boys 🏆
Espresso Martini. Business by day, party by night.